pdko's Privacy Policy — Your Information Is Safe With Us

1. Introduction

pdko ("we", "our", "platform") provides a reliable online gaming and betting service for players in Bangladesh. This Privacy Policy ("Policy") explains how pdko collects, processes, stores, and protects your personal information.

By using our website pdko.cam, creating an account, or using any of our services, you agree to the terms of this Privacy Policy. If you do not agree with any part of this Policy, please refrain from using our services.

This Policy should be read together with pdko's Terms and Conditions and Responsible Gaming Guidelines. We always respect your privacy and are committed to protecting your information.

2. What Information We Collect

pdko collects information in two main ways — what you provide directly, and what is collected automatically through your use of the platform.

2.1 Information You Provide

During account registration and use of our services, we may collect the following information:

• Identity Information: Full name, date of birth, gender
• Contact Information: Email address, mobile number
• Identity Verification Information: Copy of national ID card or passport (as part of the KYC process)
• Financial Information: bKash, Nagad, Rocket, or Upay number (for processing transactions)
• Account Information: Username, password (stored in encrypted form)

2.2 Automatically Collected Information

When you access the pdko platform, the following information may be collected automatically:

• Technical Information: IP address, browser type and version, operating system
• Usage Information: Pages visited, session duration, click patterns
• Gaming Information: Game history, bet amounts, win and loss records
• Device Information: Device ID, mobile network information
• Cookies and Similar Technologies: Discussed in more detail in section 4

3. Purpose of Data Use

pdko uses the information collected about you only for specific, lawful, and transparent purposes. The main purposes for which we use your data are described below:

3.1 Service Delivery and Operations

• Account creation, verification, and management
• Processing financial transactions including deposits and withdrawals
• Providing gaming services, promotions, and bonuses
• Customer support — via 24/7 live chat and email

3.2 Security and Legal Compliance

• Preventing fraud, money laundering, and illegal activities (KYC/AML processes)
• Ensuring account security and preventing unauthorized access
• Age verification — ensuring service is available to users aged 21 and above only
• Maintaining compliance with applicable laws and regulations

3.3 Service Improvement and Personalization

• Improving platform performance and user experience
• Providing game recommendations and promotional offers based on your preferences
• Developing new services through analysis and research

3.4 Communication

• Sending important service updates and security notifications
• Transaction confirmations and account-related messages
• Promotional communications subject to your consent

4. Cookie Policy

The pdko.cam website uses cookies and similar tracking technologies. Cookies are small text files stored on your device that help us improve the quality of our services.

4.1 Types of Cookies We Use

• Essential Cookies: Required to maintain login sessions, security tokens, and the basic functioning of the platform.
• Functional Cookies: Remember your language preferences, game settings, and other personal preferences.
• Analytics Cookies: Analyze platform usage patterns to help improve our services.
• Security Cookies: Used to detect and prevent fraudulent activity.

4.2 Cookie Control

You can control or disable cookies through your browser settings. However, disabling essential cookies may prevent certain platform features from working properly.

5. Data Sharing and Third Parties

pdko does not sell, rent, or transfer your personal information to third parties without authorization. However, information may be shared in the specific circumstances below:

5.1 Service Providers

Some trusted third-party service providers work on our behalf — such as payment processors (services related to bKash, Nagad, Rocket, Upay), technology infrastructure providers, and fraud prevention services. All such providers operate under strict confidentiality agreements.

5.2 Legal Obligations

We may be required to disclose information in response to a lawful request from a competent authority, a court order, or the requirements of applicable law. This includes financial crime investigations, anti-money laundering measures, and investigations by law enforcement agencies.

5.3 Business Transfers

In the event of any business restructuring, merger, or acquisition involving pdko, user information may be transferred. We will notify you appropriately before any such change and the standards of this Privacy Policy will be maintained.

5.4 With Your Consent

Outside of the cases above, we will not share your information with any other party without your explicit consent.

6. Data Protection Measures

pdko has implemented industry-standard technical and organizational measures to protect your information.

6.1 Technical Protection

• SSL/TLS Encryption: All data transmissions are secured with 256-bit SSL encryption.
• Password Protection: Your password is encrypted using a one-way hashing algorithm.
• Secure Servers: All data is stored on secured and controlled servers.
• Firewall and Intrusion Detection: Continuous network monitoring and protection.
• Regular Security Audits: To identify and address potential vulnerabilities.

6.2 Organizational Protection

• Employee access to personal data on a need-to-know basis (Principle of Least Privilege).
• Regular staff training on handling personal information.
• A rapid response plan in the event of a data breach.

6.3 Acknowledgment of Limitations

While we maintain the highest security measures, complete security on the internet cannot be guaranteed. If a security breach occurs, we will notify you as quickly as possible and take the necessary steps.

7. Your Rights

As a pdko member, you have the following rights over your personal information:

7.1 Right of Access

You can request from us at any time to find out what information we hold about you and how it is being used. This request can be sent by email to [email protected].

7.2 Right to Rectification

You can request correction of any inaccurate or incomplete information in your profile. General information can be updated directly from account settings; for other cases, please contact the support team.

7.3 Right to Erasure

In certain circumstances you may request deletion of your personal information. However, it may not be possible to fulfill this request in full where legal obligations, ongoing disputes, or fraud investigations apply.

7.4 Right to Object

You may object to marketing communications and certain types of data processing. Promotional emails can be unsubscribed from within account settings.

7.5 Data Portability

Upon your request, we can provide a copy of your personal information in a machine-readable format.

To exercise these rights, contact us by email at: [email protected]. We will respond to your request within 30 days.

8. Data Retention Period

pdko retains your personal information only for as long as necessary. The retention period depends on the type and purpose of the data:

• Account Information: While the account is active and for a defined period after closure in accordance with legal requirements.
• Transaction Records: Retained for an extended period to comply with financial regulations.
• KYC Documents: In accordance with legal obligations, even after the relationship has ended.
• Gaming History: For a defined period for account review and dispute resolution purposes.
• Communication Logs: For a set period to ensure customer support quality.

Once the defined retention period ends, data is securely deleted or anonymized so that it is no longer identifiable.

9. Minors' Privacy

pdko strictly refrains from providing services to persons under the age of 21. We do not intentionally collect any information from minors.

Through the age verification process at registration and through the KYC procedure, we ensure that all users are 21 years of age or older. If we become aware that information from a minor has been collected for any reason, we will immediately close the relevant account and delete the information.

If parents suspect that their child has created an account on our platform, please contact us at [email protected].

10. Privacy Policy Changes

pdko reserves the right to update or amend this Privacy Policy as needed. Depending on the nature of the change, we will notify you in the following ways:

• Significant Changes: Via email notification and a clear notice on the platform at least 30 days before taking effect.
• Regular Updates: The "Last Updated" date in the policy footer is changed.

Continuing to use the platform after any changes means you have accepted the revised policy. We recommend you review this page regularly.

11. Contact

For any questions or concerns about this privacy policy, or to exercise your rights, please contact us:

• Email: [email protected]
• Live Chat: 24/7 support available in Bengali

Our privacy team takes all your inquiries seriously and responds as quickly as possible. We typically provide a formal response within 30 business days.